Cookham

If your property is on a road where we’re replacing the gas pipes, then we’ll need to turn off your gas supply for a short period of time on one or two days, starting from approximately 7.30-8.30am until approximately 8pm at night. We’ll send you a letter if this directly affects you to let you know when this will be.

If you haven’t got gas by 7:30pm, please call our customer care team on 0800 085 4478 and let them know.

If you’re registered on the Priority Service Register (PSR) or eligible to be registered, our team will offer alternative heating and cooking facilities.

We’ve notified the bus companies of our works and plans are in place for buses to follow the diversions and temporary bus stops will be arranged.

We’ll continuously review any congestion and manually change the lights accordingly to keep the traffic flowing.

We’re in contact with local schools to inform them of our works, so that school transport companies, parents and carers can plan extra time for their journeys.

This is a common question we encounter; we’ve contacted the refuse companies to advise them of our work, and we’ll work closely with them to ensure collections take place as normal on the dedicated day each week.

Our on-site teams will be working variable hours between 7am-8pm, 6 days a week. This will vary based on engineering and reinstatement activities.

There may be times when the team isn’t visible on site during the allotted hours. Although it may appear that no one is working at the site itself, they’ll be working in surrounding roads to insert pipes, make connections and to carry out testing, as well as allow for concrete curing. It is only once we are satisfied that the new pipe is safely supplying gas to customers that we can fill in the holes and tidy up.

Once the work is complete, we’ll fill in the holes and resurface the area we’ve dug up, to nationally approved highways standards. We match the colour and texture to the existing surfaces as closely as we can, but new surfaces will take time to weather.

There may be times when holes have not been filled back in. This is due to sound operational reasons. For example, the nature of our work means it’s often necessary for a hole to remain open to provide access to gas pipes in connection with gas pipes in other roads that we’re working in.

We have a commitment to fill holes and return the paths and driveways on your property back to normal within five working days of your gas going back on. If you have a path or driveway made of specialist or hard-to-source materials, such as printed concrete, this may take slightly longer.

Further information on this project can be found on this webpage.

If you have any specific questions, you can call our customer care centre on 0800 085 4478. We’re open from 8am to 8pm Monday to Friday. You can also email us any time at [email protected].

If your business is showing a clear loss of gross profit, please visit our website to check the qualifying criteria and how to contact us. Small Business Claim

All businesses will be open as usual during our works, please follow signposted diversions for access.

We need to carry out our work during the day as we need access to properties to upgrade their gas service (that’s the smaller pipe that connects gas to their property).

When we do this, we need to turn off their gas supply temporarily, test their gas appliances and turn their gas back on.

Yes, we will maintain access to properties during road closures. If you have any access needs that we need to be aware of, please let our on-site teams know so that we can accommodate you.