Customer CentrePlease contact us using the following details:
Telephone: 0800 151 2404
Email: [email protected]
Cadent manages the local network of underground pipes that carry gas to homes, schools, hospitals, offices, and other buildings, where it is used for heating, hot water and cooking.
Cadent is replacing approximately 750M of gas pipes along Mount Hill, Halstead. The planned activity will involve the decommissioning of the current metallic gas pipes and installing tough new pipes which will last for decades, future-proofing the local network.
Amber Greensmith, Head of Customer Experience at Cadent, said: We have a responsibility to make sure every property that uses gas has access to it 24/7, 365 days a year and these essential works will ensure we keep that promise here in the East of England.
We are very conscious of the disruption roadworks cause and hope people understand this is necessary and essential work, to ensure everyone’s safety and maintain a reliable gas supply for your central heating systems.
We work closely with the council and local Highways Authority to find the best possible diversion, but we must ensure that any route is suitable for all traffic. Sometimes this means that the diversion can appear longer, but that is to ensure traffic continues to flow without causing any further disruption.
I thank everybody for their patience as we take the measures needed to ensure our engineers can carry out these works as safely, and as swiftly, as possible.
Gas stays ON for the duration of work. The only interruption to supply will be to properties that take a direct feed from the pipes being replaced (in the immediate local area). Supply to these properties will be disconnected for a short while (it will be back on the same day it goes off), as the property gets connected into the new pipe. Advance notice will be given, and more information will be provided to these properties.
If you smell gas, always ring the National Gas Emergency Service immediately on 0800 111 999*, day or night. Do not assume it is related to this work; it may not be and needs to be checked.
Start date: 23rd March 2026
Duration: 12 Days
Traffic management:Road closure on Mount Hill
Give and take traffic on White Horse Avenue
Two- way traffic lights on Ramsey Road and Mount Hill
Duration: 10 Days
Traffic management: Two way traffic lights
Duration: 15 Days
Traffic management: Road closure on Mount Hill
Give and take traffic on Monklands Court
Duration: 12 Days
Traffic management: Road closure at junction of Mount Hill
Three-way traffic lights on Trinity, Chapel Hill and Windmill Road
