Cadent announces double daily compensation rate for loss of gas supply to customers in Stannington to Malin Bridge, Hillsborough

• Double the daily compensation rate for loss of gas supply - £130
• Automatic compensation payment for seven days - total £910
• Payments will be paid directly to customers - no need to claim 

Update on compensation

Cadent is pleased to announce it will be paying double its licence compensation payment and an automatic payment of seven days for all customers who lost their gas supply in Stannington to Malin Bridge, Hillsborough area due to a burst water pipe a week ago.

Richard Sansom, Cadent's director of the South Yorkshire and East Midlands network explained: We appreciate this has been a very difficult situation over the past week, to be without gas and to have water in your gas appliances too. We want to help residents in the Stannington to Malin Bridge area. Each property that has been without gas will receive an automatic doubled payment compensation payment and an automatic payment for seven days as a minimum, paid automatically to them. We will be writing to all residents next week with all the details about how we will make these payments.

The usual licence payment of £65 for domestic customers will be doubled to £130 and an automatic payment for a minimum of seven days, totals £910. For commercial properties, the payment of £105 will be doubled to £210, and an automatic payment for seven days, a total of £1,470.

Compensation details

• We will make these payments directly to each property
• All customers will receive compensation for a minimum of 7 days off gas
• Double our £65 per day payment to £130
• Payments for seven days no matter how many days you have been off gas - a total of £910
• We will write to you early next week explaining how we will make these payments and what customers will need to do next
• Commercial businesses will also receive the double payment £105 to £210 for seven days - total £1,470