Cadent has received reports of a bogus worker claiming to work for Cadent offering to carry out work in Thundersley, Benfleet, Essex, and requesting payment.
People should not hand over money in these circumstances, any such requests should be refused and the matter reported to both the police and Cadent.
We do not charge the public directly for any of our gas mains and service pipe replacement work or our repair, maintenance and emergency work, or associated activities such as equipment hire.
There is a defined process in place for those wishing to arrange to connect to the gas network including payment procedures and these are outlined on our website https://cadentgas.com/services/household-customer/new-connections
Cadent is currently carrying out essential gas mains replacement work in Thundersley Grove.
Associated work is also taking place in Lake Drive and a new gas service pipe is being laid in Dorothy Gardens.
To carry out connection and service pipe replacement work we require access to properties. We contact affected properties in advance to arrange this.
People should not let people claiming to be Cadent employees or contractors into their properties without first inspecting their official identification card.
All our employees carry official identity cards and will not be offended when asked to produce them.
Identity cards should be inspected before granting access, the identity of our employees can be verified by calling 0345 835 1111 - Option 2 and we can confirm they definitely work for us. For a helpful video on the process please see
https://cadentgas.com/help-advice/supporting-our-customers/checking-engineer-ids
For more on Cadent and its work visit https://cadentgas.com/home
Cadent is the UK’s largest gas distribution network with a 200-year legacy. We are in a unique position to build on strong foundations whilst encouraging the curiosity to think differently and the courage to embrace change. Day to day we continue to operate, maintain and innovate the UK’s largest gas network, transporting gas safely and protecting people in an emergency. Our skilled engineers and specialists remain committed to the communities we serve, working day and night to ensure gas reaches 11 million homes from Cumbria to North London and the Welsh Borders to East Anglia, to keep your energy flowing.
Here at Cadent we support the Government’s plans to reach Net Zero by 2050. That means we’re backing the introduction of hydrogen as a low carbon alternative to natural gas for the future. We know people love the controllability of gas and, with our network already in place, it makes sense to switch to the lower carbon alternative offered by hydrogen, which we believe can keep homes and businesses warm for generations to come.
Cadent manages the national gas emergency service free phone line on behalf of the gas industry - 0800 111 999*
Cadent Gas Ltd is owned by a consortium of global investors.
*All calls are recorded and may be monitored.
0777 312 2925
